The diagnostic visit
How Our Diagnostic Visit Works
Every repair starts the same way: a technician comes to your home, tests the machine, and writes down what failed and what the repair costs before any work begins.
- Fee named on the callback
- Folded into the repair price if you go ahead
- Findings and price in writing
- Washington license for appliance repair
- Authorized for LG and Whirlpool
- EPA 608 Universal refrigerant card
- Sealed systems fixed in the kitchen
- Seven days, 8 AM–7 PM
On the visit
What the technician does
We start at the outlet or the breaker, because a surprising number of dead appliances have a power problem rather than a broken part. Then we run the machine, listen, and meter the parts that match the symptom: a heater's resistance, a valve coil, a switch that should close, a sensor that should change with temperature.
When the reading points to a part, we show you what we found. You get the repair price on paper, covering the part and the work, before anything is replaced. If the machine is not worth fixing, for example a washer with a failed outer tub or a fridge whose compressor and controls are both gone, we say so and stop there.
From call to repair
The visit, step by step
- 1
Tell us what is wrong
Ring us or fill in the booking card: which machine, what it does, your ZIP. A person calls back to agree on a time, any of the seven days, 8 AM–7 PM.
- 2
A meter, not a hunch
At your door the technician confirms power first, runs a cycle, then takes readings on the parts that fit the symptom. The diagnosis comes from numbers on the meter.
- 3
A cost you can hold
Before a screw is turned, the repair cost is written out for you. Say yes, and the visit charge is swallowed by that figure. Say no, and only the trip gets billed, with our notes left in your hands.
- 4
Fixed, and on paper
Igniters, pumps, fuses and valves ride along in the van, which lets plenty of jobs close out in a single trip. Parts we need to order get a return date pinned down before we leave. Your invoice lists the warranty in plain terms.
After the diagnosis
Parts, return trips and warranty
Parts on the van
Igniters, fuses, pumps, valves, door locks, fan motors and other common parts ride along, so many repairs finish on the first visit.
Ordered parts
When a part has to be ordered, we book the return trip before we leave and tell you what to do with the machine in the meantime.
Warranty in writing
Every repair comes with warranty terms printed on the invoice. Covered LG and Whirlpool-family repairs run under the maker's warranty as authorized service.
Around the dial
What we repair, mark by mark
Seven marks, one for each kind of job we take on. Tap a mark or let the dial turn.
Mark 1 of 7
The diagnostic visit
A power check, readings on the suspect parts, and the cost written out before any work.
Inside a diagnostic visit →FAQ
About the fee
Do you tell me the diagnostic fee before the visit?
Yes. We name it when we call back to set the arrival window, so nothing about the visit comes as a surprise.
And if I decide against the repair?
The diagnostic fee pays for the trip and the testing, and the written findings are yours to keep.
Can you look at a second appliance on the same visit?
Yes. Mention it when we call back. The technician checks it on the same trip and prices it on its own line, so you decide on each.
Put your machine on our schedule
Describe the trouble and we ring back to fix a time and quote the visit charge. The repair figure goes on paper, and nothing gets unscrewed until you have read it and said yes.